Return Policy

Effective Date: 27-11-2024

At Prasadam Green Fortune, we value your trust and aim to provide exceptional service. While returns are generally not allowed due to the nature of our products, we have outlined specific conditions under which cancellations or refunds are possible.

1. Eligibility Criteria for Returns and Cancellations

1.1 Returns:

• Returns are not allowed for products after delivery.
• If a product is cancelled before shipment and subsequently returned before delivery, a refund will be initiated.

1.2 Cancellations:

• Orders can only be cancelled before shipment.
• Once the order has been shipped, cancellations are not possible.

1.3 Conditions for Refunds:

• Refunds are only provided for cancelled orders where the product has not yet been shipped or has been returned before delivery.
• Refunds exclude shipping charges.

2. Timeframes for Returns and Refunds

2.1 Return Timeframe:

• Products must be returned before delivery to qualify for a refund. Returns after delivery will not be accepted.

2.2 Refund Processing Time:

• After receiving and verifying the returned product, refunds will be initiated within 7 business days.
• The refund will be credited to the original payment method within an additional 5-7 business days, depending on the payment provider’s policies.

3. Return and Cancellation Instructions

3.1 How to Cancel an Order:

• Contact us immediately after placing your order if you wish to cancel.
• Provide your order number and details to facilitate the cancellation process.

3.2 Product Return Process (if applicable):

• In the rare case that a product must be returned before delivery, please contact our customer service team for assistance.
• Ensure the product is unused, in its original packaging, and returned within 5-7 business days.

4. Refund and Exchange Options

4.1 Refunds:

• Refunds will be issued to the original payment method.
• Shipping charges will not be refunded.

4.2 Exchanges:

• At this time, we do not offer exchanges.

5. Communication Channels

For inquiries, cancellations, or refund requests, please reach out to us using the following methods:

• Email: prasadamgreenfortune@gmail.com
• Phone: +91-7020658586
• Contact Form: Available on our website at https://prasadamgreenfortune.com/contact

Our customer service team is available from 10:00 AM to 5:00 PM to assist you.

6. Important Notes

• We reserve the right to refuse cancellation or refund requests that do not meet our policy criteria.
• Please ensure that all details provided during cancellation or refund requests are accurate to avoid processing delays.

For further questions or concerns, feel free to contact us at the details above. We are here to help!